Genpact’s ADM practice combines deep domain knowledge, thorough understanding of third-party point solutions, extensive skills in custom development and ability to interconnect heterogeneous IT systems to provide integrated business solutions for niche requirements of customers.

Genpact’s end-to-end service offerings for the ADM practice includes:

  • Enterprise class application development in Java, J2EE and Microsoft (such as .NET, Biztalk)
  • Systems integration using Genpact-owned as well as third-party vertical solutions, niche products (such as Cforia for Order-to-Cash, Invoice Exchanges for Accounts Payable, GenPower EIPP for Electronic Invoice Presentation and Payment)
  • Rich web application development using Web 2.0 features
  • Portals and Enterprise Content Management (such as Microsoft Sharepoint, Oracle UCM)
  • Open source technology based solutions such as JBoss, Alfresco, JBPM
  • 24/7 maintenance and enhancement capabilities

 

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  • Provide most optimal price-performance
  • Focus on extensive re-usage and solutions that effectively leverage both buy and build options
  • Leverage partnership with niche vertical solution providers across multiple domains
  • Leverage certified usability experts who ensure applications are highly usable and intuitive—this significantly improves user productivity and reduces user training efforts
  • Adoption of differentiated SLAs such as reduction of Average Daily Inflow Rate (ADIR) by 30-40 percent over three years, Production Schedule Attainment (PCA) greater than 99 percent
  • Flexible pricing options—fixed price, transaction based model and business outcome based model
  • Leverage leading edge technology

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For a UK based credit services organization—a Fortune 500 Company that provides credit services to more than 130 million customers including consumers, retailers, auto dealers and mortgage lenders—Genpact provides 24/7 support across service lifecycle operating from three countries, supporting 210 databases, 55 different applications, 17 different technologies. We delivered 30 percent reduction in incidents on a year-on-year basis, 50 percent improvement in resolving incidents within expected turnaround times, and an overall $1 million-plus business benefit within two years of engagement.

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