Genpact’s BPM solution leverages our deep domain experience, process knowledge and global best practices, beyond just core workflow capabilities, to deliver best-in-class services to clients. Our integrated CMMi project methodology ensures that process change management and ProFlowSM implementation can be executed in parallel with the required hand-offs and common tollgates for the customer process transitions to Genpact.

Genpact’s end-to-end service offerings for the BPM practice includes:

  • Commercial BPM / Workflow Product Evaluation—based on current and future application landscape of the organization
  • Process consulting for specific domains—aligned to Genpact’s process expertise in Finance & Accounting, Insurance, Supply Chain Management, etc.
  • Program delivery on leading commercial BPM products as pure-play BPM tools with people intensive processes, and integration to other enterprise level applications
  • Defined partnership model for different commercial BPM products—work with customer team and customer technology partners, Program Management, Process Analysis and Re-design
  • A wide variety of workflow usage and expertise on commercial products (Savvion, FileNet, Matrix10, AVAYA ) and Homegrown (Expeditor, Wortex, Capture) workflow applications



  • Framework based BPM solutions (Account payables, Manual Journal Entry, Case Tracker)
  • Shared infrastructure for reduced cost
  • Vertical specific solutions