Genpact fully supports the right steps for each client’s journey toward business outcomes, whether that means selective support for some processes where the client requires a smaller scope of intervention, or whether that entails designing, building, operating, and improving global business service centers, operating centers, and shared services. We can provide the necessary people, process, infrastructure and related program management without taking ownership of the “day to day” process operations. For example, we would use our SEPSM framework, provide guidance on organizational best practices, reengineer processes, and provide IT tools, but not necessarily directly run all processes if the client did not require it.