User generated content (UGC) is an increasingly prevalent component of large, sophisticated web estates, but inappropriate content degrades visitors' experience and has direct negative economic impact. Traditional in-house approach using both technology and people is costly and does not scale.

Building on our extensive experience with rule-based high-volume case management, global footprint and significant experience in social media (Empower) and content management (NGEN), Genpact offers "Web Content Management" a content management service identifying inappropriate content at lower cost and much faster than in-house resources - scalable and configurable to client's rules, quality and volume.

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Client benefits

  • Accurate and fast (close to real-time) content management service at lower cost
  • Scalable and configurable to client's rules, quality and volume
  • Multiple languages and content types supported
  • Simple, technically unobtrusive –fast to deploy solution

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Social media experience
  • Empower Research, a Genpact company Best in class technology and analytics
  • Best in class technology and human analytics
  • Global capability with expertise in multi country and multi lingual research
  • Flexible, scalable and cost efficient engagement model to address customer needs
High volume workflow
  • Lean and Six-sigma ingrained quality DNA to handle rule-based case management
  • Successful experience in managing critical processes with sensitive information across Fortune 500 clients
Content Management
  • NGEN delivers diversified media services that enable content owners and creators to produce, manage and repurpose media with increased efficiency
  • NGEN currently services several major broadcasting and media organizations across 3 continents

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