Finding success while world economies shrink is an overwhelming challenge faced by global enterprises across the globe. In such times, it would be a bleaker assessment to overlook the ever increasing importance of Order to Cash management in their quest to achieve superior business outcomes. Minimizing costs and maximizing profits remains the fundamental drivers of success, and  Order to Cash (OTC) processes, seamlessly accelerate the processes and ensure that these critical objectives are effectively met.

However, OTC is a fairly complex business process chain, organizations face myriad challenges when setting out to transform it. Many key business outcomes are generally either not measured or not looked at from an enterprise-level perspective. This makes it difficult to spot performance bottlenecks or to understand how to improve the overall process for greater efficiency and effectiveness.

At Genpact, we view the Order to Cash process as a strategic lever engaged to improve an organization’s bottom line. We have consistently proven that transforming the OTC process can have a significant effect on the following five business outcomes:

  • Days Sales Outstanding to reduce the time between sale and payment and improve cash flow
  • Revenue Dilution to stop leakages through order entry errors or invalid deductions being claimed
  • Order to Invoice Cycle Time improvement, leading to faster cash in the bank, better working capital and significant customer satisfaction
  • Cost, to release working capital for other business goals
  • Customer Satisfaction to increase retention and drive growth

At Genpact, we believe that OTC, traditionally seen as a back-office process, when transformed intelligently, can actually increase sales and profits in addition to strengthening an organization’s financial portfolio.

Print

Genpact is the largest business-to-business OTC operation provider in the industry, designed to bring smarter and efficient processes across industries and geographies. Our Lean and Six Sigma legacy and right-shoring strategy maximizes the opportunity to create efficiency across various processes of intelligent enterprises. Our Order to Cash services focus on adding value to enterprises by leveraging our portfolio of smarter technology tools, smarter processes and smarter analytics.

Genpact’s OTC solution rests on the proven science of our proprietary Smart Enterprise Processes (SEPSM) framework that applies targeted analytics in order to understand client processes and drive improvement. We use a mix of key performance indicators such as Turnaround Time (TAT) to track the efficiency of each activity, as well as effectiveness metrics such as Order to Bill Cycle time and

Collection Efficiency Index. Our goal is to improve our clients’ bottom line while enhancing operational process efficiency across the OTC platform.

At Genpact, our end-to-end solution integrates OTC silos to encourage collaboration and eliminate gaps. The result is a streamlined, transparent process with real-time reporting and clear insight into every aspect of the OTC cycle across the global enterprise.

Contact us today to find out how Genpact OTC solutions can minimize cost and maximize profits, enabling your organization to generate superior business outcomes.

 

Print

$75MM CASH FLOW IMPACT THROUGH IMPROVED DILUTION RECOVERY

A leading US based provider of components to the electrical industry experienced a significant Accounts Receivable (AR) backlog due to lack of workflow tools or an AR platform capable of handling the company’s growth. Genpact’s solution produced $75MM in cash flow impact and $3.5MM additional annual profit through improved dilution recovery and significant reductions in past due accounts.

$44MM ANNUAL ‘EBIT’ SAVINGS REALIZED FROM FASTER CYCLE TIMES AND IMPROVED COLLECTIONS

Genpact’s solution for a major pharmaceutical company focused on improving revenue dilution and reducing the turnaround time for identification of Invalid Deductions. As a result, cycle time improved by 75% and collections by 113%, generating $4MM in annual EBIT savings.

$108MM ADDITIONAL CASH FLOW, $11MM PROFIT BY IMPROVING A SINGLE METRIC

Genpact’s solution for a major US based manufacturer of consumer apparel combined teamwork between the companies with a laser focus on improved business processes. For one metric alone the solution produced 39% improvement, netting $108MM of additional cash flow and $11MM in profit.

REDUCING DSO PRODUCES $83MM BUSINESS IMPACT IN FIRST YEAR

A leading global services company faced a high risk of penalties while simultaneously failing to reclaim some 4% of input VAT (approximately $16.15MM exposure), resulting in lost revenue and the potential for expensive regulatory penalties. Genpact’s solution reduced unreclaimed VAT by 50% within 8 months while reducing risk by $7.96MM.

Key Facts

  • 101 clients
  • 11 years experience
  • 4,000 associates
  • Managing $100B in revenue for clients
  • 25 countries
  • 24 languages
  • Multi-shore delivery
  • Proprietary AR platform
  • BPaaS and on-Premise delivery options

Print

  • Customer Master Setup /Contract Administration
  • Credit Risk Support and Contract Administration
  • Order Management / Fulfillment
  • Billing and Invoicing
  • Collections
  • Cash Application
  • Deduction / Exception Management
  • Dispute Management
Focused Cloud-Based Offerings

Print

資料請求

関連リンク