The world is changing rapidly, driven by powerful forces like shrinking economies and newest technology. The need for transparent, smarter and faster mode of billing is essential for intelligent enterprises more than ever. eBilling, with the promise of faster payment, improved service, and a better paper history for audits, is preferred by intelligent enterprises across the world for its lower costs, and the convenience of fast, easy access to invoice information, customized billing statements, and automated processing.

Yet many enterprises still manually generate invoices, often using outdated legacy software, and send it to customers via postal mail. Such processes often result in high error rates, lengthy payment cycles, and deep customer and vendor dissatisfaction that can seriously impact desired business outcomes.

Which is why, at Genpact, our eBilling services present Electronic Invoice Presentment and Payment software solution proven to reduce operational costs by 25-45%, and improve cash flow by 20-30%. With three service offerings to match any company’s current and future needs, it is deployable in as little as 6 weeks and serves as a secure, shared platform for collaboration between customers, partners, and employees.

 

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Delivered either via cloud-based SaaS models or on-premise, Genpact eBilling enables rich, user-friendly customer service through an online portal where billers, buyers, payers, and customer service representatives have instant access to invoice information, allowing resolution of many service issues without a telephone call.

Genpact eBilling turns receivables management into a customer-driven, electronic collaboration that deepens customer loyalty while often splitting operating and CRM costs by;

  • Capturing data from multiple billing sources, in multiple data formats, consolidating it, and creating a single view and delivery point
  • Delivering bills electronically in multiple formats, eliminating hard copies while ensuring archive access
  • Integrating workflows for both the biller and the payer
  • Creating a fully collaborative dispute resolution environment
  • Enabling line item functionality for dispute resolution, payment, and cash application
  • Supports on-line payments through multiple payment methods: credit card, ACH, etc.

Desired result for intelligent enterprises:

  • Higher revenue from more customer interaction on the website, presenting opportunities for cross selling, re-orders, customer education, etc.
  • Better cash flowthrough faster presentment, dispute resolution, and payment, with better cash reconciliation
  • Reduction of operations cost through automation, self-service, streamlining of entire billing process
  • Better Compliance by enforcing financial controls for credit and cash application (SOX 404), while providing real-time visibility into AR trends (SOX 409)
  • Enhanced customer satisfaction at a fraction of the cost of traditional models

Our solution can be deployed globally to standardize our client’s operations across the globe, and comes with smarter tools and smarter technologies that integrate all the aspects of a secure invoicing system.

today to find out how Genpact eBilling solutions can unlock strategic value for your organization’s financial value chain.

Key Facts About Genpact eBilling

  • Reduces operational costs by 45%
  • Improves cash flow by 20-30%
  • ROI in 12-18 months
  • SaaS or On-premise or delivery models
  • “Pay as you go” pricing
  • Deployable in as little as 6 weeks
  • Flexible solutions scale to suit client needs
  • Deployed in some of the world’s largest corporations

3 Deployment Options:

  • Express
  • Professional
  • Enterprise

See an eBilling Demo

eBilling for the Leasing Industry

eBilling for the Healthcare Industry

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20-DAY REDUCTION IN PAYMENT CYCLE AND 20% REDUCTION IN OPERATING COSTS IN 12 MONTHS

A global financial leasing major had deployed a custom software and manual processes for invoicing, feeding from multiple legacy systems. Manual processes, paper invoices, and lack of standard and consolidated system led to data fallout, accessibility issues, declining customer service satisfaction, and delayed payment times. Implementing Genpact’s smarter eBilling solution reduced processing costs by 20% and shortened the payment window by 20 days for participating customers within 12 months of deployment.

$4MM IN COST SAVINGS PER YEAR FOR MAJOR US OFFICE SUPPLY COMPANY

A leading US-based office supply company faced challenges in the high cost of billing processing. A 14-day cycle to produce a bill left the company with concerns, with billing as its top customer support issue. Genpact eBilling solution helped the organization produce annual savings of $2.5MM per year in the first two years, and annual print/mail savings of $1.5MM per year, boosting customer satisfaction and enabling the enterprise with significant competitive differentiation.

75% REDUCTION IN ADMINISTRATIVE COSTS AND $12-15MM SAVINGS FOR INSURANCE MAJOR

An Insurance major was in urgent need to decrease administrative and operational costs and increase employer groups’ satisfaction. Genpact’s eBilling solution produced a 75% reduction in administrative costs and $12-15MM in savings from consolidated billing, while the client also benefited through improved planning and forecasting via insight into its invoice history.

$2MM ANNUAL SAVINGS AND $300MM ADDITIONAL CASH FLOW FOR LEADING COMPUTER MANUFACTURER

A leading computer manufacturer was processing over 350,000 invoices per day, experiencing high billing costs and cash application error rates from manual processes. It needed to reduce its $1MM+ archival costs per year and streamline its billing. Genpact eBilling produced annual savings after the first year of over $2MM per year. A one-day reduction DSO resulted in ~$300MM in additional cash flow.

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