In today's world, Database and Application Infrastructure are critical components of enterprise IT. Against this backdrop, enterprises face continuing challenges in managing an increasingly complex and growing data portfolio while meeting business expectations for peak performance and accessibility.

Genpact is a pioneer in the database services space and has been providing Database Administration (DBA) services, for more than a decade. Managing more than 10,000+ databases and 500+ ERP environments from 4 global delivery centers. Genpact' s team of database administrators are proficient in Oracle, Microsoft SQL Server, My SQL, Sybase and DB2 database technologies. We leverage Lean Six Sigma and other IT optimization methods to deliver world class Database administration services.


Genpact's process-based approach, built on a heritage of Lean Six Sigma and experience in the world's most complex environments, simplifies database maintenance and eliminates recurring issues. Our experience and documented practices enable consistent and automated database operations. As a result, we spend less time troubleshooting and more time focusing on initiatives that provide positive business impact. Our proprietary tools and techniques also enable faster outsourced database operational maturity and stability.


Genpact's team of professionals has deep technical and process experts to help improve your current database management operations and bring down your total cost of ownership (TCO). Our highly talented pool of DBA's have architected, configured and managed complex ERP integrations, rollouts, database migrations and upgrades for some of the largest companies in the world.

Our Services support a wide range of technologies including Oracle, Oracle E-Business Stack, SAP DBA, SQL Server, Sybase, DB2, MySQL and Database Appliances.

  • Assessment and Evaluation Services
    • Database Governance & Security
    • Database Health Check
    • Database Capacity Optimization
    • Database Operations Standardization
    • High Availability Solutioning
    • License Rationalization
    • ERP / Database Vulnerability Assessment
    • DBA Tools Evaluation
    • Database Upgrade and Global Rollout Assessment
  • Build and Implementation Services
    • Implement ERP / database high availability solutions
    • Implement Database Governance & Security standards
    • Upgrade: patch set and version
    • Migration: Cross platform / database
    • Database Performance standardization
    • ERP third-party integrations
  • Run and Maintenance Services
    • Database Monitoring
    • Incident Management
    • Release / Change Management
    • DB Performance Tuning
    • Backup / Recovery Management
    • Database / ERP Upgrades
    • Database and Application Patching
    • Database and Application Cloning
    • Database Security management
    • Database Space Management
    • SLA Management
    • DB / SOX Audits
    • Dashboards