Genpact help its clients gain value from RIM engagements through its RIMnexgenSM approach. Genpact, by its 24/7 RIM services helps organizations globally to stay competitive and reduce costs and downtime, enable growth and productivity, increase service levels for end customers, improve end-user response time through proactive remote management of their IT Infrastructure.

Genpact provides integrated business solutions for monitoring, management and securing of critical servers, applications and networks across a wide range of technology platforms. Genpact’s RIM services act as a single source catering to a wide range of IT Infrastructure needs delivering tangible and continuous business impact by identifying incidents and implement corrective actions including process change.

With its robust Lean Six Sigma methodologies and extensive analytics, Genpact enables its clients to achieve overall IT cost reduction and offers year-on-year productivity improvements by as much as 5-10 percent.



  • Business Process View—use of Six Sigma, process re engineering with analytics to improve end-to-end performance metrics and improve year-on-year productivity achieving up to 25 percent lower TCO through infrastructure rationalization and standardization services
  • “Continuous” cost out using Genpact's unique “ShiftLeftSM” approach to reduce costs and enhance value
  • Technology and Intellectual Property driven operations maturity

Genpact leverages next generation Remote Infrastructure Management service delivery mechanism—RIMnexgenSM—to deliver end-to-end IT Infrastructure Services that include Server Services, Storage and Backup Services, Production Operations, Database Services, Asset Management Services, Network & Voice Services, Security Services, Messaging and Collaboration Support Services and Tools and Open Source Services. These services are delivered from our state-of-the-art ROCSM or Remote Operations Center.

Genpact Remote Operations Center (ROCSM) is a technically advanced state-of-the-art center located in Hyderabad, India. The ROC delivers 24/7 uninterrupted secured application and infrastructure monitoring and support services to clients globally.


Genpact enabled a Global Major Engineering company to significantly decrease operational costs and increase efficiencies during a global IT infrastructure consolidation. We delivered 40 percent savings through offshore operations and 8 percent year-on-year savings through continuous process improvements for four years.